Privacy Policy

Ackiss Homes ("we," "us," or "our") operates this website at ackisshomes.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. We are a licensed real estate brokerage operating in Virginia, brokered by Triumph Realty.

1. Information We Collect

We only collect information you voluntarily provide to us through our website forms. This includes:

• —Name – your first and last name
• —Email address – used to contact you about your inquiry
• —Phone number – optional; used to contact you directly
• —Home search preferences – beds, baths, price range, property type, timeline, and any notes you provide
• —Messages – any free-text you submit through the Contact form

We do not collect payment information.

We may also collect limited technical information when you interact with certain website features, such as RSVP buttons or calendar-download links. This may include a masked or hashed IP address, browser/user-agent information, referrer URL, timestamp, and the action taken. We use this information to measure open-house engagement, troubleshoot website functionality, prevent abuse, and distinguish repeated test or duplicate interactions. We do not use this information to sell personal data.

2. Analytics and Advertising Tools

We use the following third-party tools to understand how visitors use our website and to measure the effectiveness of our advertising:

• —Google Analytics 4 – collects anonymized data about pages visited, time on site, and general traffic patterns. Google may use this data in accordance with their Privacy Policy.
• —Meta Pixel – a cookie-based tool that helps us measure the performance of our Facebook and Instagram advertising, and build audiences for future ad campaigns. Meta may use this data in accordance with their Privacy Policy. You can opt out of Meta's use of cookies for advertising at facebook.com/ads/preferences.

These tools collect data through cookies and similar technologies. They do not have access to any personal information you submit through our forms.

3. How We Use Your Information

We use the information you provide solely to:

• —Respond to your inquiry or home search request
• —Contact you about properties, listings, or real estate services that match your stated preferences
• —Follow up on conversations you initiate with us
• —Contact you by phone, text, or email, which may include automated, pre-recorded, or AI-assisted messages, even if your number appears on a state or national Do Not Call list. You may opt out of text communications at any time by replying STOP.

We will never use your information for unrelated marketing, and we will never sell your personal information to third parties.

4. How We Store and Share Your Information

When you submit a form on this website, your information is transmitted to Follow Up Boss, a third-party customer relationship management (CRM) platform we use to manage client communications. Follow Up Boss stores your data on secure, encrypted servers. You can review their privacy practices at followupboss.com/privacy.

We do not share your information with any other third parties except as required by law or as necessary to complete a real estate transaction you have authorized.

5. External Links

This website contains links to Instagram video content. Clicking those links will take you to Instagram's website, where Instagram's Privacy Policy applies. We do not load any Instagram scripts or cookies on our website, and we have no access to any data Instagram may collect about you on their platform.

6. Data Retention

We retain your information in our CRM for as long as necessary to service your real estate needs or maintain an ongoing client relationship. If you would like your information removed, please contact us using the information in Section 8 and we will delete your records promptly.

7. Your Rights (Virginia VCDPA)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

• —Know what personal data we hold about you
• —Request a copy of your personal data
• —Request correction of inaccurate data
• —Request deletion of your personal data
• —Opt out of the sale of personal data (we do not sell personal data)

To exercise any of these rights, contact us using the information in Section 8. We will respond within 45 days as required by law.

8. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or want to request removal of your information, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.